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Store Policies

Shipping

Items will be shipped out in 1-5 business days of the order being placed.

Your item will be shipped with insurance through USPS ground advantage and is usually delivered within 2-5 days after being delivered to the postal office. 

Right now I only offer USPS ground advantage within the United States as an option. If you would like to use a different carrier, upgrade to a faster shipping or ship outside of the United States, please contact me and this can be arranged. 

Returns

I want my customers to be fully satisfied with their jewelry. If you receive your item and are not fully satisfied with it you may return up to 14 days after the item was delivered for a full refund with the buyer paying shipping costs. The piece needs to be properly packed for shipping(preferably with the original packaging) and undamaged, unworn and unaltered in anyway. The item will be inspected upon delivery and the return will not be processed until the condition is confirmed. 

Please  contact me if you would like to arranged a refund.

Repairs

I aim to create my pieces with the utmost craftsmanship, keeping functionality and durability at the forefront of my designs. With that being said, I make every piece by hand and I'm only human.

If your piece is flawed, damaged or has any technical errors, I will fix it for up to three months from purchase. If the piece is determined to not have been properly cared for and damaged due to carelessness, I will repair the piece for a fee. This includes wearing in showers or pools, around chemicals or hazardous materials, improperly storing the piece or harsh wear. Please see my Jewelry Care Page for more information. If your piece is damaged or flawed due to my error please contact me and we can discuss further steps.

I offer repairs if your piece is damaged from heavy use, natural wear, or is damaged from an unfortunate accident on a case-to-case basis. I have the right to refuse a repair for any given reason, but I will do my best to figure out a solution that can work for both of us. The price for a repair will be determined on a case-to-case basis as it may vary based on multiple different factors. Please contact me if you would like to discuss a repair. 

I also offer cleaning and polishing services for a small fee. Please contact me if you would like to discuss a cleaning or polishing.

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